Dollar General Saved The Day
After making a stink about poor treatment via a tweet, blog post, Google map review, Facebook fan page comment & phone call I am happy to give props to DG for making things right. It was great to be contacted via email & phone and share my experience. So last night I went into the scene of the crime & received a full refund from the hand of the manager who vehemently refused just 3 days before.
Good work Dollar General
Did this really just happen?
Just went to return a pair of boots that did not fit. The manager would not refund the money claiming that the item was not new. I asked him to see the return policy. THERE WAS NOTHING ABOUT THE ITEM BEING NEW IN THE RETURN POLICY, however he refused to return the item. He then waved the boots around while asking other customers in the line if they would buy the item. After I told him that was not professional he proceeded to call me cantankerous. Dollar General, is this customer service?
